Do you have a desire to aid families with young children by connecting them to Solano
County programs and services? Do you have an outgoing, energetic and positive
personality? This may be the position you’ve been waiting for.
WHO WE ARE:
Solano Family & Children’s Services promotes and advocates for the well-being of children,
their families and child care providers, by offering access to a variety of child care
resources. We hire individuals who have a strong work ethic and are looking for a career
that supports our mission and impact in Solano County.
WHAT YOU’LL DO:
The Family Navigator, Help Me Grow (HMG), Call Center representative will have daily
phone interaction with parents, Pediatricians and medical staff while assisting clients with
navigating community systems, data entry, documenting and making follow up calls and
completing the referral process. This person will serve as a lead community service
connections for the SFCS staff, plan/host HMG “Get Connected” meetings and assist with
the development and implementation of policies and procedures related to the HMG
program.
OUR IDEAL CANDIDATE:
The ideal candidate should be proficient with a variety of responsibilities including
Microsoft products, excellent interpersonal, written, and oral communication skills, as well
as customer service and listening skills.
• At least 12 Core Units of Early Childhood Education (ECE) or equivalent experience
in family services, parent advocacy, or social services work
• Minimum one years’ experience working with families, in a social service agency,
call center, or similar community resource service PREFERRED
• Ability to ask inquiring questions, identify and understand concerns, and identify
appropriate referral process
• Must possess a professional and friendly attitude to quickly develop a rapport with
clients.
WHAT ELSE YOU SHOULD KNOW:
Drug screen and background check required after offer of position. Full job description is
available on our website at www.solanofamily.org or request via email at
kparkham@solanofamily.org. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
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